Política de envío
EuroGuardFilter.com Shipping Policy
Introduction
Welcome to EuroGuardFilter.com. Our goal is to ensure that your order is delivered to you in a timely and efficient manner. Below is our detailed shipping policy to help you understand our shipping procedures, timelines, and costs.
Shipping Destinations
We currently ship to the following destinations:
- All countries within the European Union
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
For other international destinations, please contact our customer support team at info@euroguardfilter.com to inquire about availability and shipping options.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
We offer free standard shipping on all orders. For expedited shipping, an additional charge of $10 USD applies, with a delivery time of 2 days.
Note: Delivery times are estimates and cannot be guaranteed. Factors such as holidays, customs delays, and weather conditions may impact delivery times.
Free Shipping
We provide free standard shipping on all orders.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order using the link provided in the email.
Customs, Duties, and Taxes
EuroGuardFilter.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Packages
If your order arrives damaged, please contact us immediately at info@euroguardfilter.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If your package is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to locate your package or arrange a replacement.
Incorrect Shipping Information
If you have provided incorrect or incomplete shipping information, please contact us immediately at info@euroguardfilter.com. If the order has not yet been shipped, we can update the shipping information. If the order has already been shipped, we cannot guarantee that the shipping address can be changed, and additional charges may apply.
Contact Us
If you have any questions or concerns regarding your shipping, please do not hesitate to contact us at info@euroguardfilter.com. Our customer service team is available Monday to Friday, 9 AM to 5 PM (CET).
Thank you for shopping with EuroGuardFilter.com!